Cancellation & Refund Policy

At Univisionz, we strive to provide the highest quality services and customer satisfaction. However, we understand that there may be circumstances where you may request a cancellation or refund. This policy outlines the terms and conditions under which cancellations are handled and refunds are processed.

Cancellation Policy

We understand that circumstances may change, and you may need to cancel your requested service. Our cancellation terms are as follows:

• Before Commencement: If a project or service is canceled by the client before any work has commenced, a full refund may be issued, deducting any non-recoverable setup or administrative costs.
• After Commencement: If the project is canceled after the service has commenced, we will evaluate the completed milestones. The client will be billed for the work completed up to the date of cancellation, and any remaining balance from the initial payment will be refunded.
• Subscription Services: Monthly subscriptions (like Maintenance & Support) can be canceled at any time. Cancellation must be requested at least 7 days before the next billing cycle to avoid being charged for the upcoming month.

Refund Policy

Refunds are applicable to the following services:

1. Web Development
2. Digital Marketing
3. SEO Services
4. E-commerce Solutions
5. Mobile App Development
6. Web Design
7. Maintenance & Support

Conditions for Refund

To be eligible for a refund, the following conditions must be met:

1. Request Period: Refund requests must be made within 30 days of the initial payment.
2. Service Non-Delivery: If the service has not been delivered as agreed upon, a full refund may be issued.
3. Service Defects: If the delivered service is found to be defective or not meeting the agreed specifications, a partial or full refund may be issued after a thorough review.

Non-Refundable Services

The following services are non-refundable:

1. Services that have been fully delivered and accepted by the client.
2. Maintenance & Support services that have been provided as per the agreement.
3. Any costs related to third-party services, software, domains, or products procured on behalf of the client.

Refund Process & Timeline

1. Request Submission: To initiate a cancellation or refund, please contact our support team at dev.univisionz@gmail.com with your order details and reason for the request.
2. Review: Our team will review your request and may contact you for additional information or clarification.
3. Approval: If the refund request meets our policy criteria, it will be approved, and the refund will be processed.
4. Refund Issuance: Approved refunds will be successfully processed and credited to the original payment method within 5-7 working days.

Contact Us

If you have any questions or concerns about our cancellation or refund policy, please contact us at:

• Email: dev.univisionz@gmail.com
• Phone: +91-9872955400

Changes to This Policy

Univisionz reserves the right to modify this Cancellation & Refund policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed.