Privacy Policy

We, Univisionz, are committed to protecting your data and your online information as per EU GDPR standards, you agree to the use of the data that we collect as described in this privacy policy. This Privacy Policy governs your use of our website and services. Please read this Policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Who We Are

Univisionz is a digital solutions agency providing web development, full-stack development, SaaS development, mobile app development, UI/UX design, e-commerce solutions, API integration, cloud hosting, and digital partner services. We are committed to delivering excellence while protecting your privacy and data security.

Data Controller: Univisionz Inc.

Contact Email: dev.univisionz@gmail.com

Legal Compliance: We comply with GDPR (EU), CCPA (California), India's Personal Data Protection Bill (DPDP), and Razorpay payment processing standards.

Information We Collect

Personal Information: We collect personal information—such as your name, email address, phone number, mailing address, company name, and job title—when you voluntarily provide it through our website, contact forms, or during service requests. This information helps us deliver better service and communicate effectively with you.

Information Collected Automatically: When you visit our website, we may automatically collect certain information, including your IP address, browser type, pages visited, time and date of your visit, and referring website. We use cookies and similar technologies to collect this data. This helps us understand how users interact with our site and allows us to improve our website functionality.

Payment Information: The personal information you submit during the purchase of services is used for the purpose of processing your payments and billing you for the services. Your payment card details, bank account numbers, and UPI information are NOT stored on Univisionz servers. All payment processing is handled securely by Razorpay, a PCI-DSS Level 1 certified payment processor. Razorpay ensures that your payment data is encrypted and never compromised.

Customer Support Data: We may keep the contact and other information provided to us during email with customer care team for customer inquiry resolution and follow-up purposes. This information helps us provide better support and improve our services.

How We Use Your Information

We use the information we collect for several purposes:

• Service Delivery: To provide web development, design, and digital partner services you have requested.
• Payment Processing: To process your payments, generate invoices, and manage billing through Razorpay.
• Communication: To send you project updates, service notifications, and respond to your inquiries.
• Customer Support: To provide technical support and assist with any issues you may encounter.
• Analytics: To analyze user behavior and improve our website, services, and user experience.
• Marketing: To send newsletters and promotional communications (only with your consent).
• Legal Compliance: To comply with legal obligations, resolve disputes, and prevent fraudulent activities.
• Business Operations: For invoicing, account management, and internal business purposes.

Payment Data & Razorpay Compliance

Razorpay's Role

• Secure Payment Processing: Razorpay securely processes all payment methods including credit cards, debit cards, UPI, bank transfers, and digital wallets.
• Data Encryption: All payment information is encrypted with 256-bit SSL and protected according to PCI-DSS Level 1 standards.
• No Card Storage: Your payment card details are NOT stored on Univisionz servers. Only Razorpay stores encrypted payment tokens for recurring payments.
• Tokenization: Razorpay uses secure tokenization for handling recurring payments and subscriptions.
• Compliance: Razorpay is fully compliant with international payment security standards and regulations.

For more information about Razorpay's privacy and security practices, visit Razorpay Privacy Policy.

Information Sharing & Third Parties

Partners and Service Providers: Some of our services are offered in partnership with business partners. We may share information with these partners to co-brand and deliver a joint service. In certain cases, the service may be co-branded with our business partners and information provided may be subject to both our privacy policy and the business partner's privacy policy.

Third-Party Service Providers: We use third-party vendors and service providers to facilitate our service, including web hosting, email delivery, payment processing, customer support, and analytics. These vendors have signed Data Processing Agreements (DPA) ensuring GDPR and DPDP compliance. We share only the information necessary for them to provide their services and require them to protect your data.

We do NOT sell or rent your personal information to third parties. We do not share your payment information beyond what is necessary for Razorpay to process payments. We do not use your data for unauthorized marketing to unrelated businesses.

Legal Requirements: We may disclose your information when required by law, court order, or to comply with government regulations, or to protect our legal rights and the safety of our users.

Your Rights & Choices

Right to Access: You have the right to request a copy of all personal data we hold about you.

Right to Rectification: You can request that we correct any inaccurate or incomplete personal information.

Right to Erasure (Right to be Forgotten): You may request deletion of your personal data, subject to certain legal exceptions.

Right to Restrict Processing: You can request that we limit how we use your personal data.

Right to Data Portability: You have the right to receive your data in a portable, machine-readable format.

Right to Withdraw Consent: If you have provided consent for any processing, you can withdraw it at any time by opting out of marketing communications.

Right to Object: You can object to processing of your personal data for legitimate interests.

To exercise any of these rights, please email dev.univisionz@gmail.com with your full name, account email, and specific request. We will respond within 30 days (extendable to 60 days for complex requests).

Data Security

SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using 256-bit SSL/TLS encryption protocol.

Database Security: Our databases are encrypted and protected with access controls, firewalls, and intrusion detection systems.

Two-Factor Authentication: We offer optional two-factor authentication (2FA) to enhance account security.

Regular Security Audits: We conduct quarterly security assessments and penetration testing to identify and fix vulnerabilities.

Employee Training: All our staff members receive GDPR and data privacy training to ensure compliance.

Automated Backups: We maintain automated daily backups with redundant storage to prevent data loss.

Incident Response: In the event of a data breach, we follow a 72-hour incident notification protocol to inform affected users.

Data Retention

• Active Account Data: Personal data is retained as long as your account remains active.
• Inactive Account Data: If your account is inactive for 24 months, we will send you a notice and delete your data thereafter.
• Payment Records: Payment and transaction records are retained for 7 years to comply with tax and legal requirements.
• Support Tickets: Customer support communication records are retained for 12 months after ticket closure.
• Marketing Data: If you unsubscribe from marketing communications, your email is deleted from our marketing list.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for website functionality, login, security, and site navigation.
• Analytical Cookies: Used to understand user behavior through Google Analytics and Hotjar.
• Marketing Cookies: Used for targeted advertising via Facebook Pixel and Google Ads.
• Preference Cookies: Used to remember your language, theme, and user preferences.

You can manage cookies through your browser settings or by clicking on our cookie preferences banner. You can also enable "Do Not Track" in your browser settings.

Online Advertisements

We do not personally identify individual customers with advertisements. The Privacy Policy does not restrict Univisionz from advertising to our customers on Facebook and Google platforms using pixels and conversion pixels.

Law Enforcement and Judicial Cases

Univisionz may disclose your information if legally required to do so or if it has a good faith belief that such action is necessary in order to (i) comply with the law or comply with legal process, (ii) protect and defend the rights or property of Univisionz, (iii) act in urgent circumstances to protect the personal safety of users of our website or the public at large, or (iv) protect against legal liability.

Contact Us

Privacy Team Email: dev.univisionz@gmail.com

Website: https://univisionz.com/

For EU Residents: If you believe our processing of your personal data violates your rights under GDPR, you have the right to lodge a complaint with your local Data Protection Authority.

For Indian Residents: You can file a complaint with the Data Protection Board of India (DPBI) regarding any violation of your privacy rights.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or operational practices. We will notify you of material changes via email. Your continued use of our website following notification of changes constitutes your acceptance of the updated Privacy Policy.