Refund Policy

At Univisionz, we strive to provide the highest quality services and customer satisfaction. However, we understand that there may be circumstances where you may request a refund. This refund policy outlines the terms and conditions under which refunds are processed.

Services Eligible for Refund

Refunds are applicable to the following services:
  • Web Development
  • Digital Marketing
  • SEO Services
  • E-commerce Solutions
  • Mobile App Development
  • Web Design
  • Maintenance & Support

Conditions for Refund

To be eligible for a refund, the following conditions must be met:
  • Request Period: Refund requests must be made within 30 days of the initial payment.
  • Service Non-Delivery: If the service has not been delivered as agreed upon, a full refund may be issued.
  • Service Defects: If the delivered service is found to be defective or not meeting the agreed specifications, a partial or full refund may be issued after a thorough review.
  • Cancellation: If the project is canceled by the client before the commencement of the service, a partial refund may be issued, deducting any incurred costs.

Non-Refundable Services

The following services are non-refundable:
  • Services that have been fully delivered and accepted by the client.
  • Maintenance & Support services that have been provided as per the agreement.
  • Any costs related to third-party services or products procured on behalf of the client.

Refund Process

  • Request Submission: To initiate a refund, please contact our support team at dev.univisionz@gmail.com with your order details and reason for the refund request.
  • Review: Our team will review your request and may contact you for additional information or clarification.
  • Approval: If the refund request meets our policy criteria, it will be approved, and the refund will be processed.
  • Refund Issuance: Approved refunds will be issued to the original payment method within 7-10 business days.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at:

Changes to This Policy

Univisionz reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about our refund practices.